Mentoring: A Henley Review of Best Practice

Cover......Page 1
Contents......Page 8
List of Figures and Tables......Page 12
Foreword......Page 14
Acknowledgements......Page 16
PART I OVERVIEW OF THE BOOK AND BUSINESS CONTEXT......Page 18
1 Introduction......Page 20
How to Use the Book......Page 21
Introduction......Page 24
External Influences......Page 25
Internal Influences......Page 33
Summary......Page 38
PART II WHAT IS MENTORING? DEFINITION AND CONTEXT......Page 40
3 Introduction......Page 42
Definitions of Mentoring......Page 43
Models of Mentoring......Page 44
Context for Action......Page 49
Types of Mentoring Scheme......Page 54
Summary......Page 61
5 The Differences Between Mentoring and Coaching......Page 62
Objectives......Page 65
Scope and Approach......Page 66
An Example of Different Approaches to Mentoring......Page 68
Summary......Page 70
PART III SETTING UP AND RUNNING A MENTORING SCHEME......Page 72
7 Introduction......Page 74
Identifying the Stakeholders......Page 75
Gaining Organisational Commitment......Page 77
Objectives and Success Criteria......Page 79
Risks and Benefits......Page 80
Summary......Page 83
Marketing the Scheme......Page 84
Attracting Mentors......Page 86
Using Mentoring Champions......Page 88
Summary......Page 89
The Mentoring Lifecycle......Page 90
Design Principles......Page 91
Planning......Page 93
Roles and Responsibilities......Page 95
Support Levels......Page 97
Participants as Volunteers......Page 98
Mentor Qualities......Page 102
Mentee Qualities......Page 105
Summary......Page 107
Matching Criteria......Page 108
Matching Process......Page 110
And if it Doesn\'t Work…......Page 114
Summary......Page 115
12 Training Participants......Page 116
Training Line Managers and Others......Page 117
Training Process......Page 118
Summary......Page 122
Maintaining the Scheme......Page 123
Concluding the Mentoring Lifecycle......Page 134
Extending and Developing the Scheme......Page 135
Summary......Page 140
An Overview of the Evaluation Process......Page 141
Practitioners\' Approaches to Evaluation of Mentoring......Page 146
Summary......Page 153
Shaping Initial Thoughts......Page 154
Planning and Launching the Scheme......Page 155
Ending and Evaluating the Scheme......Page 157
Growing and Developing the Scheme......Page 158
PART IV TAKING PART IN A MENTORING RELATIONSHIP......Page 160
16 Introduction......Page 162
End – Review, Evaluation and Closure......Page 163
Benefits and Risks......Page 165
Summary......Page 170
Finding a Mentor......Page 171
An Internal or External Mentor......Page 175
Attributes and Qualities of a Mentor......Page 176
Choosing a Mentee......Page 177
The Matching Process......Page 178
Summary......Page 179
Roles and Responsibilities......Page 180
Managing the First Meetings......Page 185
Building Rapport and Establishing Mutual Trust......Page 195
Agreeing Mentoring Goals......Page 202
Summary......Page 204
Meeting Frequency and Venue......Page 205
Initial Assessment of the Pairing by the Mentor and Mentee......Page 206
Topics for Discussion......Page 208
Strategies and Tactics for Achieving the Objectives......Page 211
Essential Skills for Mentoring......Page 214
Using Emotional Intelligence (EI) to Deepen the Relationship and Deal with Feelings Effectively......Page 221
Guidelines for Developing a Deeper Relationship......Page 224
Summary......Page 225
Establishing Trust and Mutual Respect......Page 226
Issues of Confidentiality......Page 227
Gender and Other Diversity Issues......Page 228
Competence and Attitude of the Mentor......Page 229
Competence and Attitude of the Mentee......Page 230
Lack of Time for the Mentoring Relationship......Page 231
E-Mentoring......Page 232
Summary......Page 234
Introduction......Page 235
How to Evaluate and Review......Page 236
What to Evaluate and Review......Page 237
When to Evaluate and Review......Page 240
Sharing Positive Feedback and Success......Page 244
Recognising Achievements and Ending the Relationship......Page 245
Summary......Page 246
Getting Involved......Page 248
Getting Started......Page 249
Ending and Evaluating the Relationship......Page 250
PART V LESSONS LEARNED AND CONCLUSIONS......Page 252
Key Lessons of Mentoring......Page 254
Lessons Learned – Case Studies......Page 257
Final Lessons from the Expert Panel......Page 261
Conclusions......Page 262
Reading......Page 263
Websites......Page 264
Networking......Page 266
References......Page 267
C......Page 269
L......Page 270
M......Page 271
S......Page 272
Z......Page 273