How to be an Even Better Manager: A Complete A-Z of Proven Techniques and Essential Skills

Content: Contents
 Foreword to the ninth edition
 Preface
 Introduction
 Chapter One How to be a better manager
 General management
 Chapter Two How to achieve continuous improvement
 Chapter Three How to improve organizational capability
 Chapter Four How to manage corporate culture
 Chapter Five How to benchmark
 Chapter Six How to delight customers
 Business and financial management
 Chapter Seven How to be businesslike
 Chapter Eight How to make a business case
 Chapter Nine How to prepare a business plan
 Chapter Ten How to conduct business model innovation
 Chapter Eleven How to budget. Chapter Twelve How to cut costsChapter Thirteen How to read a balance sheet
 Chapter Fourteen How to use financial ratios
 Managing people
 Chapter Fifteen How to develop people
 Chapter Sixteen How to coach
 Chapter Seventeen How to handle people problems
 Chapter Eighteen How to be a better leader
 Chapter Nineteen How to herd cats
 Chapter Twenty How to motivate people
 Chapter Twenty-one How to persuade
 Chapter Twenty-two How to empower
 Chapter Twenty-three How to enhance engagement
 Chapter Twenty-four How to run a meeting
 Chapter Twenty-five How to be an effective member of a meeting. Management skillsChapter Twenty-six How to communicate
 Chapter Twenty-seven How to control
 Chapter Twenty-eight How to coordinate
 Chapter Twenty-nine How to delegate
 Chapter Thirty How to make things happen
 Chapter Thirty-one How to manage your boss
 Chapter Thirty-two How to manage change
 Chapter Thirty-three How to manage conflict
 Chapter Thirty-four How to manage a crisis
 Chapter Thirty-five How to manage performance
 Chapter Thirty-six How to set objectives
 Chapter Thirty-seven How to manage projects
 Chapter Thirty-eight How to manage risk. Chapter Thirty-nine How to manage stressChapter Forty How to manage time
 Chapter Forty-one How to negotiate
 Chapter Forty-two How to organize
 Chapter Forty-three How to plan and prioritize
 Chapter Forty-four How to deal with office politics
 Personal skills
 Chapter Forty-five How to assess your own performance
 Chapter Forty-six How to get on
 Chapter Forty-seven How to develop your emotional intelligence
 Chapter Forty-eight How to be confident
 Chapter Forty-nine How to be assertive
 Chapter Fifty How to be decisive
 Chapter Fifty-one How to solve problems. Chapter Fifty-two How to be both efficient and effectiveChapter Fifty-three How to be creative
 Chapter Fifty-four How to innovate
 Chapter Fifty-five How to interview
 Chapter Fifty-six How to be interviewed
 Chapter Fifty-seven How to listen
 Chapter Fifty-eight How to make effective presentations
 Chapter Fifty-nine How to write reports
 Chapter Sixty How to network
 Chapter Sixty-one How to be strategic
 Chapter Sixty-two How to think clearly
 Chapter Sixty-three How to troubleshoot
 Chapter Sixty-four How to recover from setbacks. Chapter Sixty-five How things go wrong and how to put them right.